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AI Operations & Automation for Small Business

by emba-faculty

Run the boring, repetitive parts of a small business with AI and automation — the honest way. Learn how to spot which tasks are actually worth automating (and which to leave to a human), how to map a simple workflow before you touch a tool, and how to use no-code/low-code automation and AI assistants for scheduling, invoices, FAQs, and your inbox. You'll set up AI-assisted customer support that knows when to hand off to a person, get help with inventory, data, and admin, weigh what tools really cost (subscriptions and tokens) against the time they save, build in reliability and a fallback for when AI is wrong, handle customer data responsibly, and keep a human accountable. Ends with an automation plan you can actually run. F1 (AI Literacy), F2 (Building with AI), and F4 (AI for Entrepreneurs) are recommended first.

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Sections

Spot the Work0/2
  1. 1. 1 · Spotting the tasks actually worth automatingtext
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  2. 2. 2 · Mapping a simple workflow before you automate ittext
Build the Automation0/4
  1. 3. 3 · No-code automation and AI assistants for everyday opstext
  2. 4. 4 · AI customer support — and when a human must step intext
  3. 5. 5 · AI help with inventory, data, and admintext
  4. 6. 6 · Practice: spot it, map it, build itexercise
Trust, Cost & Safety0/3
  1. 7. 7 · The real cost of tools — subscriptions, tokens, and time savedtext
  2. 8. 8 · Reliability and a fallback for when AI is wrongtext
  3. 9. 9 · Handling customer data responsiblytext
Decide & Plan0/3
  1. 10. 10 · Keeping a human accountabletext
  2. 11. 11 · Capstone: your automation planexercise
  3. 12. 12 · Check your understandingquiz