9 · Measure what works (not vanity metrics)
It's easy to feel like your marketing is "working" because a post got likes. But likes don't pay rent. The founder's job is to know — with honest numbers — whether your content actually moves the business. That means telling vanity metrics apart from metrics that matter.
Vanity metrics look impressive and tell you little on their own:
- Follower count, likes, and view counts in isolation.
- Impressions and "reach" with no action attached.
- "AI generated 50 posts this week" — that's activity, not results.
Metrics that actually tell you something connect content to a real outcome:
- Action taken — sign-ups, replies, clicks to your site, messages, pre-orders. Did the content cause a next step?
- Conversion — of the people who saw it, how many did the thing you wanted?
- Customers and revenue — the truest test. Did this channel bring real, paying people?
- Retention / repeat — do people stick around and come back? That's a sign your message is true and your product delivers.
Measure like an owner — a small, honest test:
- Decide the metric before you publish. "Worth it" only has an answer if you defined it in advance.
- Pick ONE thing to change (a headline, a channel, a message) so you can tell what caused the result.
- Give it a fair window, then compare to your baseline. Better and worth the effort? Keep it. If not, change it — without sentiment.
Where AI helps here, and where it fools you: AI can summarize your analytics and spot patterns to investigate. It can't decide what "success" means for your business — that's your call — and a tool that generates a lot of content is not proof that the content worked. Don't confuse motion with progress.
Check yourself. Name one vanity metric and one metric that actually matters for your business — and explain why the second one is more honest.
Sources
- U.S. Small Business Administration. (n.d.). Market research and competitive analysis — measure real customer response, not surface numbers, to guide decisions. https://www.sba.gov/business-guide/plan-your-business/market-research-competitive-analysis